Our Approach to Remodeling
Our process lets you know exactly what you’ll invest and how your home will look.
We realized there was a major problem with remodels in our area when our clients started telling us how their last remodel went. It was the same story over and over again: Their last contractor was unresponsive, the job took longer and cost more than they had been promised, and the build quality just wasn’t very good.
It was time for a change. Over our 12 years in business, we’ve developed a remodeling process that is different from every other remodeling company in Pullman and Moscow area.
Instead of giving a low estimate and blowing through it (and your bank account) by the end of the project, we give you an all-inclusive fixed price for your project. That number is exactly what you pay at the end of the project, even if the job costs us more than we were expecting.
Instead of waiting for a contractor to finally call you back, we create a defined timeline for the design and construction phases of each project, and we return all communication within 1 business day.
Instead of low-quality materials or disappointing end results, we hire the best craftsmen in the area that build to exacting standards using materials that you pick out.
If you choose to work with us, we will:
Work with you to design a space that fits your needs and budget. You’ll know that your new space is customized to fit your lifestyle.
Give you a fully defined scope of work, drawings (often 3D models) of your new space, and a detailed list of material selections. You’ll know exactly what your home will look like.
Give you a single, fixed price for the completed project. You’ll know exactly what your remodel will cost before we start work.
“As your construction guide, we are here to serve you. It’s our job to listen not only upfront but throughout the project and translate your goals into reality.””
“We start every project by asking questions, listening carefully, and getting to know you and your goals.”
Step 1: We learn about your goals.
A quick, no pressure call about your ideas gets the ball rolling. If you have features you’d like to include or a budget you’re working within, we will work with you to meet your needs.
If we’re a good fit for working together, we’ll schedule a time to visit you and walk through your space together.
Our client’s kitchen before the remodel.
Step 2: We visit you and provide a Planetary Range.
We'll visit your home and see the space you would like to remodel. We’ll ask questions, listen a lot, and get to know each other.
A typical meeting takes less than an hour. We’ll talk with you about how you use the space, what features you would like to include, establish the full scope of the remodel, and determine how it will tie into the rest of your home.
If any special accommodations are required for children, pets, hours of work, or access to the home, we make plans to accommodate.
7 to 10 business days after our meeting, we provide a proposal that establishes a cost range for the project. Because we use a fixed-bid pricing model, this range is for the final price of the job when everything is 100% complete. It covers everything from the cost of materials and labor to permits and cleanup. We call this a “Planetary Range”.
After our meeting we answer any questions you may have and adjust the scope of the project until you’re ready to start the design process.
“We do our homework in detail so that we know exactly what your project is going to entail, and you know exactly what to expect as we complete it.”
Step 3. We design your space.
After discussing your needs and the level of investment you’re comfortable to make for your project, we start a process called pre-construction. During pre-construction we plan out every last detail of your space and finalize a single fixed price for the completed project.
Our designer will provide you with several layout options that fit your aesthetic and functional priorities. They also create beautiful drawings or 3D renderings using your selections so you’ll know what the finished space will look like.
We work with you to choose the final materials and value-engineer your project so your budget is spent efficiently and gets you the outcome you want.
As the design process comes to a close, we quantify every single thing that is required in the project from start to finish. You’ll know exactly what you are getting and exactly what your investment will be at the end of the project.
Note: Pre-construction design is billed as it’s own service, much like you would expect from hiring an architect to design your remodel. You have no obligation to move forward with construction at the close of design. However, if you decide to move forward, we apply your design fee towards the total cost of the project.
The Certain Guarantee
AT THE CLOSE OF PRE-CONSTRUCTION, you will know:
• Exactly what you’ll invest to get it done with a single fixed price for the completed project.
• Every material selection that will be used in the finished space.
• An exact scope of work defining everything that will be completed.
• A timeline for the construction phase of your project.
Step 4. We review the details together.
We review the details of the project from top to bottom and put everything in writing. The scope of work, selections, and timeline are all set out in a contract that sets clear expectations for what we will provide.
With everything down in writing, we draft and sign a construction agreement. Clarity is kindness, so we make our agreements straightforward and transparent.
At the time the agreement is signed, we request a down payment to allow us to schedule your job and order the materials required. The dollar amount of a down payment depends on the project and is typically between 10% and 33% of the job depending on the project size.
“We execute the work with cheerful excellence, leaving you with a space you can enjoy to your heart’s content.”
Step 5. We build your dream remodel.
Our cheerful team shows up at your home and sets up in the remodel area. We carefully protect your home by setting up dust protection in various forms and staging tools and materials out of the way. Our job sites are set up to allow your life to proceed as normally and safely as possible during the remodel.
Our team tidies the site daily and does a deep clean every Friday so you don’t have to be embarrassed to show your friends the project over the weekend.
We answer our phones or return your call within 1 business day before, during, and after projects. We give you proactive progress updates every week we’re working on your project.
Because our pre-construction process is so thorough, we identify potential issues before construction and create plans to address them before we start work. However, there’s always a chance of unexpected surprises, so we have a process in place to address them.
If we discover an unexpected issue during a remodel, we stop work and write out a change order. This is a document that outlines the issue and outlines several options for how to correct it, along with impacts to cost and overall schedule.
We will never complete any work on your home that you do not personally sign off on. We remove as much uncertainty as possible with forward planning and provide you with clear guidance if anything unexpected comes up.
Step 6. We walk through the completed space together.
We double check our work, walk through your new space together, and make sure everything is completed to your 100% satisfaction.
If anything comes up after we’ve completed the job, give us a call and we’ll make things right. You and your home will be cared for, so you can enjoy your remodel with peace of mind.